Hotel & Wirtshaus Waldschlösschen
We do everything to make our guests’ stay as pleasant as possible. You should know what services we provide, what we are responsible for, and what obligations you have towards us. Please therefore note our Terms and Conditions, which you acknowledge when making your booking.
1 Scope
1.1 These Terms and Conditions apply to all services provided by Hotel & Wirtshaus Waldschlösschen to the guest, the organizer, and other contractual partners. Services include, in particular, the paid provision of hotel rooms and other premises for seminars, conferences, presentations, and events; the sale of food and beverages; and the organization of cultural, sporting, or other programs. The hotel is entitled to have services and deliveries provided by third parties.
1.2 These Terms and Conditions apply to all types of contracts concluded with the hotel.
1.3 The customer’s own terms and conditions do not apply. Any counter-confirmation referring to such terms is expressly rejected.
2 Contracting Parties, Conclusion of Contract
2.1 The contracting parties are the Hotel & Wirtshaus Waldschlösschen ("Hotel & Wirtshaus") and the guest.
2.2 The contract is generally concluded through the acceptance of the guest’s verbal or written booking request by the hotel. The hotel may confirm the booking verbally, in writing, in text form, or – if confirmation is no longer possible in time – by conclusive action through provision of the rooms.
2.3 If a prior booking inquiry has been made by the guest or a third party acting on the guest’s behalf, the contract is concluded upon the hotel’s corresponding booking confirmation.
2.4 If a third party has made a booking for the guest, the third party is jointly and severally liable with the guest, provided the hotel has received an appropriate declaration. Each booking agent is obliged to forward all relevant booking information, especially these Terms and Conditions, to the guest.
2.5 If the contents of the booking confirmation differ from the booking request, the contents of the booking confirmation shall be binding. The guest has no right of withdrawal due to such deviations.
2.6 Right of Withdrawal (Distance Contracts): For accommodation contracts with a fixed period of stay, no statutory right of withdrawal applies pursuant to § 312g para. 2 no. 9 BGB. Statutory special rights (e.g., for defects) remain unaffected.
3 Provision, Handover, and Return of Rooms
3.1 The hotel is obligated to hold the booked rooms available and provide the agreed services.
3.2 The guest does not acquire a right to specific rooms unless expressly agreed. If rooms are unavailable, the hotel will immediately inform the guest and offer equivalent accommodation in a nearby hotel of the same category.
3.3 On the agreed day of arrival, rooms are available from 2:00 p.m. Early check-in is not guaranteed.
3.4 On the day of departure, rooms must be vacated and made available to the hotel by 11:00 a.m. The hotel may charge 50% of the room rate for use until 1:00 p.m., and 100% thereafter. The guest retains the right to prove that no or lesser damages were incurred.
4 Prices, Payment, Set-Off
4.1 The guest must pay the agreed or applicable prices for room use and other services used. This also applies to services provided by third parties on behalf of the guest and paid for by the hotel.
4.2 Prices and services are based on the reservation or order confirmation. If no confirmation exists, the hotel’s daily rates apply.
4.3 Prices include statutory taxes and local charges valid at the time of contract conclusion. Local guest or cultural taxes imposed by the municipality are not included and must be paid by the guest.
4.4 If VAT or local taxes change after contract conclusion, prices will be adjusted accordingly (maximum increase 10%). For consumer contracts, this applies only if more than four months lie between contract conclusion and performance.
4.5 The hotel may make its consent to a reduction in booked rooms, services, or duration dependent on an appropriate price increase.
4.6 Payment and Default Interest Invoices without a due date must be paid within ten days of receipt without deduction. The hotel may demand immediate payment of due claims. In the event of default, statutory interest applies under § 288 BGB (5 percentage points above base rate for consumers; 9 percentage points for commercial customers). The hotel reserves the right to claim higher damages.
4.7 The hotel may demand an advance payment or security deposit at the time of contract conclusion. The amount and due date are specified in the contract.
4.8 In justified cases (e.g., payment arrears, extension of contract), the hotel may demand an increase of the deposit up to the full contract amount.
4.9 At the start and during the stay, the hotel may request an additional deposit or security for existing or future claims.
4.10 Guaranteed Bookings / Credit Card For guaranteed bookings, the hotel may require a prepayment or credit card pre-authorization up to the total room rate, as specified in the booking confirmation.
4.11 For each reminder after default, a €10.00 fee will be charged. The guest may prove lesser damages.
4.12 The guest may only offset or withhold payment against undisputed or legally established claims.
5 Events
5.1 The final number of participants must be communicated to the hotel 60 days before the event.
5.2 Reductions in participant numbers after this deadline cannot be considered and are at the organizer’s expense. Increases must be coordinated with the hotel; the actual number will be invoiced.
5.3 Changes to room setup on the day of the event may incur additional charges.
5.4 For events extending beyond midnight, the hotel may charge a service fee based on individual calculation unless already included.
5.5 Bringing food or beverages is not permitted without prior written agreement. In such cases, a service or corkage fee will apply.
5.6 The organizer and booking party are jointly liable for additional orders made by participants.
5.7 The organizer must inform the hotel without delay if the event’s nature could attract public interest or affect the hotel’s reputation or operations. Failure to do so entitles the hotel to cancel the event.
5.8 Public advertisements or invitations referring to the hotel require prior written consent.
5.9 Allotments for events:
5.10 The hotel may reassign rooms if participant numbers change.
5.11 The organizer is liable for the conduct of employees, participants, and assistants as for their own actions. The hotel may require reasonable security (insurance, deposit, guarantee).
6 Withdrawal by the Guest (Cancellation, Non-Utilization of the Hotel’s Services)
6.1 Reservations are binding for both parties. Cancellation is only possible if expressly agreed, legally permitted, or approved by the hotel. Agreements or approvals should be in writing or text form.
6.2 If a free cancellation date has been agreed, the guest must cancel in writing before the deadline. Otherwise, the right lapses.
6.3 If no cancellation right exists or has expired and the hotel does not agree to contract termination, the guest remains liable for the agreed amount. The hotel will deduct income from re-letting and saved expenses. The hotel may apply a flat-rate deduction; the guest may prove lower losses.
Cancellation / Partial Cancellation Deadlines (local time Fulda):
a) Individual Reservations up to 4 Rooms
b) Groups (5–10 Rooms)
c) Groups (11+ Rooms)
d) Technical Equipment / External Services: Costs already incurred and not recoverable will be charged.
e) Arrangements / Special Rates
f) Allotments
g) Conferences / Meetings
h) Events / Celebrations
7 Withdrawal by the Hotel
7.1 If the guest has a contractual free cancellation period, the hotel may likewise withdraw within this period if other requests for the same rooms exist and the guest does not waive their right after inquiry.
7.2 If a requested advance payment or security deposit (see §§ 4.7–4.8) is not paid after a reasonable grace period, the hotel may withdraw.
7.3 The hotel may withdraw for valid reasons, including:
7.4 A justified withdrawal by the hotel does not entitle the guest to damages.
8 Liability of the Hotel
8.1 The hotel’s liability is governed by law. It is liable for intent and gross negligence. Liability for slight negligence exists only for injury to life, body, or health, or for breach of essential contractual duties, limited to the foreseeable typical damages. The hotel is not liable for indirect or consequential damages. The guest must promptly report any defects to enable remedy.
8.2 Liability for items brought by guests follows §§ 701 et seq. BGB.
8.3 Provision of parking spaces does not create a storage contract. The hotel’s liability for loss or damage to vehicles and contents is limited per § 8.1.
8.4 Messages, mail, and packages for guests will be handled with care. Delivery, safekeeping, and forwarding (upon request and for a fee) are carried out under § 8.1.
8.5 Liability limitations apply equally to all companies, subcontractors, and vicarious agents engaged by the hotel.
9 Limitation Period
9.1 All contractual claims against the hotel expire under statutory limitation periods (generally three years under §§ 195, 199 BGB), starting at year-end in which the claim arose.
9.2 Damage claims for injury to life, body, or health, and for intent or gross negligence, follow the statutory limitation periods.
10 Miscellaneous Provisions
10.1 Subletting or further renting of rooms, as well as use for purposes other than accommodation, requires the hotel’s prior consent.
10.2 Pets are allowed only with prior consent and surcharge. Pets are not allowed in dining areas.
10.3 Written or verbal information is provided to the best of our knowledge, subject to data protection rules. Liability for incorrect information is excluded except in cases of intent or gross negligence.
10.4 Lost property will be forwarded on request at the guest’s expense after proof of ownership. It will be stored for six months before being handed over to the local lost property office.
10.5 Written messages, mail, and packages will be handled with care per data protection law. Storage, delivery, and forwarding occur at cost and upon the guest’s express request. Liability for loss, delay, or damage is limited per § 8.
11 Final Provisions
11.1 Amendments or supplements to the contract or these Terms and Conditions must be in text form. Unilateral changes by the guest are invalid.
11.2 Place of performance and payment is Fulda.
11.3 German law applies. The UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules do not apply.
11.4 The exclusive place of jurisdiction, as far as legally permissible, is Fulda.
11.5 If individual provisions of these Terms and Conditions are or become invalid, the validity of the remaining provisions shall not be affected. In all other respects, statutory provisions apply.